The Leader in Distinctive Customized Products
Helpful Answers to Frequently Asked Questions...

Question How do I get my picutures to you?

Answer Immediately after you've finished the payment process, you'll be taken to our "Thank You" page where we offer three options for getting your photo(s) to us. These options are...

1. Upload your photo online
2. Send photos as email attachments
3. Send photos via mail

Additional information is available on our "How it Works" page here.

Question What digital image file formats can you work with?

Answer We can work with most image files; all we ask is that they are 300 dpi. Jpgs are preferred for images and AI, EPS, or PDF for logos.

Question What resolution should pictures be?

Answer 300 dpi

Question What fonts do I have to choose from for names, dates and captions?

Answer We have an extensive font library; however our most popular fonts are Times New Roman, Arial, Larissa and Monotype Corsica. When placing an order, if there is a specific font you would like used please tell us in the comments section.

Question How do I contact you?

Answer Our full contact information is available here. Please feel free to call us if you have questions for which you cannot find the answers on this website.

Question Do I get to see a proof before you make my etching?

Answer Proofs are available upon request. Simply include your request for a proof in the comments area on the "Thank You" page after placing your order.

Question Can you help me with an image if it needs to be modified?

Answer Yes, we will edit folds, scratches and other imperfections out of your photo. Again, let us know in the comments section when you order.

Question When can I expect to receive my etching after my order is placed?

Answer Orders will ship within 2 weeks of the date the order is placed.

Question Do you offer priority shipping options?

Answer Yes. Next Day Air and 2-Day Air shipping options are available on the final shopping cart (check out) page.

Question Can I order an etching and have it shipped to someone else?

Answer Yes. Simply fill in the "bill to" and "ship to" information as appropriate on the final shopping cart page.

Question How secure is online ordering?

Answer Our secure shopping cart and payment process meets or exceeds the stringent requirements of Visa's Cardholder Information Security Program (CISP) and the Payment Card Industry (PCI) Data Security Standards to ensure maximum security with your sensitive financial data and information.

Question Do you offer volume price breaks?

Answer Yes. Substantially reduced prices are available at surprisingly low minimum quantities. Our Production Run Granite product page includes buy buttons for volume purchases, as does our Event Products page. Minimum order quantities per product are included on these product pages.

To receive volume price breaks as indicated on the product pages, simply click the "Order Now" button, enter your order quantity and click the "Recalculate" button on the shopping cart page. If your quantity is below the minimum, you will not see the discounted price.

If you have additional questions regarding volume price breaks, please call us at 877-838-2433. We'll be glad to help you.

Question Do you do custom granite work other than what's shown on this website?

Answer Yes, please call 1-877-838-2433 for more information.

Question What should I do if I have problems or need help uploading an image file?

Answer Click here and contact us by phone or email.

Question Does the picture have to be in black and white?

Answer No, color photos are acceptable as well as black and white and sepia tone images.

Question Does the picture have to be the same size as the etching I'm ordering?

Answer No, we can enlarge or reduce your photo to fit the size of the etching you are purchasing.

Question If I use a color photo will the etching be in color?

Answer No, all etchings are in black and white.

Question Does it cost more to have text added?

Answer No, text is included in the price.

Question Can I have multiple images etched on one tile?

Answer Yes, but please call 1-877-838-2433 prior to placing your order.

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